Shipping & Returns
Within Australia, all parcels are sent with Express Post for a flat rate of $15. This is an overnight, traceable service.
International Post is sent with Registered Post for a flat rate of $25. This usually takes up to 10 days and is traceable.
International parcels may be subject to additional import taxes and or custom duties imposed by the destination country. The buyer is responsible for obtaining information regarding their countries laws, regulations and restrictions that may apply when purchasing from Axel&Quill. Axel&Quill will not be held responsible for any of these additional fees.
Axel&Quill will not be held responsible for any items that are seized by customs or for any damage or loss of items.
Axel&Quill manages returns on a “case by case” basis. Please contact Axel&Quill should you wish to return an item, and we will work to resolve the issue. Axel&Quill has the right to refuse returns. Axel&Quill does not take responsibility for the cost of return postage, nor for items that may be lost in the post when being returned. Axel&Quill will not accept returns on any damaged items.